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Best Practices for One-Stop Centers

Title:Best Practices for Dealing with Confidential Information
Link: http://itpolicy.uconn.edu/uconngsr/bestprac.html
Description: The University of Connecticut developed this document to provide guidance to individuals and departments dealing with data that the University classifies as “confidential” or “registered confidential”. The information provided can be adapted to assist YITRC grantees in developing confidentiality best practices for their centers.
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Title:Direct Support Professionals Code of Ethics
Link: http://www.nadsp.org/orglibrary/index.asp
Description: The National Alliance of Direct Support Professionals (NADSP) has identified the ethical situations that Direct Support Professionals (DSP’s) face and have published this set of ethical guidelines. This Code of Ethics is intended to serve as a straightforward and relevant ethical guide, shedding light on the shared path to a self-directed life.
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Title:Quality Mall
Link: http://www.qualitymall.org/main
Description: Quality Mall is a Web site where individuals can find free information about person-centered supports for people with developmental disabilities. Each of the Quality Mall stores has departments you can look through to learn about positive practices that help people with developmental disabilities live, work, and participate in our communities and improve the quality of their supports.
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Title:NASW Code of Ethics
Link: http://www.socialworkers.org/pubs/code/code.asp
Description: Professional ethics are at the core of social work. The National Association of Social Workers (NASW) Code of Ethics sets forth its values, principles, and standards to guide social workers’ conduct. This code of ethics can be used as a starting point for drafting a code of ethics for YITRCs.
Source: EST
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Title:Resource Center’s Effective Practices
Link: http://www.nationalserviceresources.org/epicenter/index.php
Description: The Corporation for National and Community Service has an online Resource Center of Effective Practices. Topic areas include: Education, Environment, Human Needs, Program Management, Public Safety, and Volunteer Management. Recent documents include: ‘Screening Potential Volunteers’, ‘Building Sustainable Partnerships with Schools’, and ‘Establishing a Cross-Age Peer Mentoring Program’. The Corporation for National and Community Service is part of USA Freedom Corps, a White House initiative to foster a culture of citizenship, service, and responsibility, and help all Americans answer the President’s Call to Service.
Source: Project Triad
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Title:Real Choice Systems Change Grant Program Final Report
Link: http://www.hcbs.org/files/132/6590/02CPASSFinalRpt.pdf
Description: This report provides an overview of 33 states’ initiatives (FY02 CPASS and Real Choice Grantees) to improve their LTC systems and the enduring improvements achieved. It includes lessons learned and recommendations that can guide states that are undertaking similar initiatives.
Source: EST
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Title:Youth Friendly/Accessible Language
Link: http://www.fvkasa.org/resources/files/history-language.html
Description: Youth friendly/accessible language is helpful to all audiences. The Kids As Self Advocates (KASA) project advocates for using accessible language because inaccessible language is often something that stops young people from being involved in leadership. This document describes what accessible language is and gives ideas of ways to make language accessible.
Source: EST
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Title:Understanding the State of Knowledge of Youth Engagement Financing and Sustainability
Link: http://www.financeproject.org/publications/YouthEngagementReport.pdf
Description: This document, prepared by the Finance Project (http://www.financeproject.org), lays out a strategy funders can consider in their efforts to build programs’ capacity and
promote continued development of the field.
Source: EST
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Title:Sustainability Planning Information Resource Center
Link: http://www.financeproject.org/index.cfm?page=28
Description: The Finance Project’s Sustainability Planning Information Resource Center connects initiatives engaged in sustainability planning to helpful resources for completing each step of the process. Resources are organized by The Finance Project’s elements of sustainability:
Vision ~ Defining goals and understanding your niche
Results Orientation ~ Evaluating outcomes and demonstrating effectiveness
Strategic Financing ~ Using current funds efficiently and marshalling new funding sources
Broad-Based Community Support ~ Communicating and collaborating with a range of stakeholders
Key Champions ~ Cultivating and engaging leadership
Adaptability to Changing Conditions ~ Monitoring trends and influencing changes
Strong Internal Systems ~ Ensuring efficiency and accountability through effective management
Source: EST
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Title:Investing in the Sustainability of Youth Programs: An Assessment Tool for Funders
Link: http://www.financeproject.org/Publications/Funders_Tool_PM.pdf
Description: This brief assessment tool, developed by the Finance Project, is intended to help foundation leaders address the challenges
of sustainability. The brief begins with a framework for thinking about sustainability, introduces
an assessment tool funders can use in a variety of ways to support sustainability in their grantmaking,
and concludes with guidance on how to use and adapt this tool for particular purposes. While written for funders, this tool is valuable for grantees to determain areas that they should focus on for sustainability.
Source: EST
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Title:Clearinghouse on Expanding and Sustaining Youth Programs and Policies
Link: http://www.financeproject.org/index.cfm?page=30
Description: The Finance Project’s Clearinghouse on Expanding and Sustaining Youth Programs and Policies contains information and resources for supporting and sustaining youth programs and initiatives. The clearinghouse is designed to meet the needs of program developers and managers, intermediaries, funders and policymakers.
Source: EST
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Title:Getting Started with Program Sustainability
Link: http://www.edmentoring.org/pubs/factsheet5.pdf
Description: This document, developed by the Mentor Resource Center, U.S. Department of Education, gives an overview of sustainability and resource development. Tips about planning include:
1. Form a resource development team.
2. Review your resources and environment.
3. Create a formal resource development plan.
4. Update the plan as needed.
The document also includes tips on sustainability and where to find funding streams. While written for Department of Education grantees, the tips offered are applicable to other youth mentoring programs as well.
Source: EST
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Title:The Seven Components of Organizational Sustainability
Link: http://advfy.nonprofitsoapbox.com/index.php?option=com_content&task;=view&id;=612&Itemid;=177
Description: This document provides insights into the unique challenges that youth-led
organisations face, followed by concrete recommendations on how all actors can
best support and facilitate youth leadership.
Source: NCLD/Youth
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Title:Sustaining Grassroots Community-Based Programs
Link: http://download.ncadi.samhsa.gov/prevline/pdfs/SMA08-4340.pdf
Description: This toolkit is designed to help grassroots community-and faith-based organizations develop sustainable organizations and program services. The toolkit provides helpful information to guide sustainability planning efforts, samples of tools, and actual fill-in the blank “planning templates” and worksheets. The toolkit is organized in six, stand-alone, how to components:
• Introduction
• Organization Assessment and Readiness
• Effective Marketing Strategies
• Financial Management
• Sustainability Strategies: Fund Development and Fund Raising
• Results-Oriented Evaluations
Each component provides strategic, practical, and useful information to begin the sustainability planning process.
HHS Publication No. (SMA) 08-4340.
Source: EST
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Government Agencies

Title:Disability Info
Link: http://www.disabilityinfo.gov
Description: The New Freedom Initiative’s online resource of Americans with disabilities frequently asked questions.
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Title:ETA DisAbility Online
Link: http://www.doleta.gov/disability
Description: The Employment & Training Administration (ETA) Disabilities Program develops and implements workforce disability policy and program initiatives to address structural, programmatic, and systemic employment barriers for people with disabilities. The ETA Disabilities Program Web site provides links to employment and training resources and other employment-related information.
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Title:Individuals with Disabilities Education Act
Link: http://idea.ed.gov/explore/home
Description: U.S. Department of Education, Office of Special Education Programs’ Individuals with Disabilities Education Act (IDEA) Web site provides information related IDEA and Individualized Education Programs (IEP’s).
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Title:National Women’s Health Information Center: Women with Disabilities
Link: http://www.4women.gov/wwd
Description: The National Women’s Health Information Center (NWHIC) provides useful information for women with disabilities, caretakers, health professionals, and researchers.
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Title:Social Security Administration
Link: http://www.ssa.gov
Description: The SSA Web site contains information on all programs, online services, benefits information, research and data, applications online, and gateways to information for special populations.
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Title:United We Ride
Link: http://www.unitedweride.gov
Description: United We Ride is an interagency federal national initiative that supports states and their localities in developing coordinated human service delivery systems villas. In addition to state coordination grants, United We Ride provides state and local agencies a transportation-coordination and planning self-assessment tool, help along the way, technical assistance, and other resources to help their communities succeed.
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Title:GovBenefits: Your Benefits Connection
Link: www.govbenefits.gov
Description: GovBenefits.gov is a partnership of Federal agencies with a shared vision – to provide improved, personalized access to government assistance programs.
– Use the Internet to connect citizens to government benefit program eligibility information
– Increase access to information, particularly for people with disabilities
– Reduce expense and difficulty of doing business with the government
– Continue to add programs to become the single source for Federal, state, and local government benefit programs
Are there government benefit programs available to help you? GovBenefits.gov will help you answer that question. This online screening tool is free, easy-to-use, and completely confidential. They do not require your name, phone number, Social Security number, or any other information that could be used to identify you. You answer a series of questions about yourself, and then GovBenefits.gov returns a list of government benefit programs you may be eligible to receive along with information about how you can apply.
Whether it’s a direct payment, loan, insurance, training, or other services – there may be government benefit programs available to help you. To get started, go to the Web site listed above, choose either Locate Federal or State Benefits, Browse by Category, or Get Results by Questionnaire.
Source: EST
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Title:Housing and Urban Development Fair Housing and Equal Opportunity
Link: http://www.hud.gov/offices/fheo/disabilities/pwd.c…
Description: Housing and Urban Development’s (HUD) Office of Fair Housing and Equal Opportunity (FHEO) administers and enforces federal laws and creates policies that make sure all Americans have equal access to the housing of their choice.
The FHEO Web site contains information on the rights of people with disabilities.
Source: EST
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Curricula and Training Materials

Title:My Voice, My Choice
Link: http://hsri.org/leaders/curriculum.htm
Description: My Voice, My Choice is a curriculum for self-advocates and others interested in system change related to self-determination, community integration, and financial responsibility.
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Title:Project S.U.C.C.E.S.S.
Link: http://www.nwrel.org/learns/tutor/spr1999/art3.htm…
Description: Project S.U.C.C.E.S.S. is an inclusive service-learning program, designed for middle and high school students, which engages youth with and without disabilities in community service.
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Title:Self-Determination Curriculum
Link: http://www.uncc.edu/sdsp/pdf/curriculum_components…
Description: The Self Determination Synthesis Project (University of North Carolina at Charlotte) provides a list of available curriculum materials that can be used to teach self-determination knowledge or skills, or selected component skills of self-determination (e.g., choice making, problem solving).
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Title:Tools for Mentoring Adolescents
Link: http://www.mentoringworks.org/Training_Institute_T…
Description: Tools for Mentoring Adolescents were developed by the Mentoring Partnership of Minnesota in collaboration with the Search Institute to support and strengthen relationships between mentors and mentees.
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Title:The Arc’s Self-Determination Scale
Link: http://www.beachcenter.org/Books/FullPublications/…
Description: The Arc’s Self-Determination Scale (Adolescent Version) is a student self-report measure of self-determination designed for use by adolescents with cognitive disabilities. The scale has 2 primary purposes:
– To provide students with cognitive disabilities and educators a tool that assists them in identifying student strengths and limitations in the area of self-determination; and
– To provide a research tool to examine the relationship between self-determination and factors that promote/inhibit this important outcome.
Source: EST
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Title:Jabbers Dreams n’ Goals Game
Link: http://www.hsri.org/docs/jabbersdreams.pdf
Description: The Riot! has created Jabbers Dreams n’ Goals – a game that helps people to think about their life and develop life goals. After
playing the game, participants will have a better idea of the kinds of dreams and goals they
have and which ones they want to work on.
Source: EST
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Title:Jabbers Gifts ‘n Giving Game
Link: http://www.hsri.org/docs/jabbersgifts.pdf
Description: The Riot! has created Jabbers Gifts ‘n Giving – a game that helps people to think about what non-material gifts they have that they can
give to somebody else. The idea is to match up what players have to give with what others may
need. Using this game in tandem with Jabbers Dreams n’ Goals works great!
Source: EST
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Title:Disability History and Awareness: A Resource Guide
Link: http://www.fldoe.org/ese/pdf/DisabilityHistoryandA…
Description: This resource guide, developed with input from the Florida Youth Council YITRC, contains a list of ideas designed to help schools and school districts in Florida that want to do more to promote disability history and awareness.
The guide also includes a copy of Florida’s Disability History and Awareness Legislation (drafted in part by the Florida Youth Council), a parent letter template, a flier highlighting the contributions of select individuals with disabilities, information for teachers on how to include disability awareness in the curriculum, and documents on disability etiquette and people first language. Also included is a listing of Web sites that contain a variety of games, activities and lesson plans that can be integrated within an overall curriculum for students at all levels.
Source: Florida Youth Council
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Title:Speak Up! Action Manual for Peer Leader Teams
Link: http://www.self-advocate.org/speakUpMaterials/
Description: The Speak Up! Action Manual for Peer Leader Teams is designed for any youth who want to:
Learn about self advocacy
Practice tools for making choices and decisions about their future
Find support and resources about subjects that interest them
Youth peer leader teams can use the Speak Up! Manual to work with other youths. The Speak Up! Manual has:
Activities
Scenes/role plays
Resources
Discussion ideas
A team of youth reviewers provided ideas for the manual.
Source: Youths for Advocacy
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The psychological factor

Some people learn faster than others. Some people pronounce better than others. Why is this?I am more and more convinced that it is a matter of attitude rather than talent. There is something that good language learners have in common. They can let themselves go. They are not afraid. They achieve that independence from their mother tongue. They do not ask questions about why the new language is this way or that way.Now the question is, can you teach this attitude. I do not know. I think that if you can just turn on the switch in the learner’s brain, everything else becomes easier. Of course it is still important to learn in an efficient way. It is important to learn from context and not from rules and vocabulary lists. But the key is the attitude.I am trying to find the way to turn people on, to loosen them up, to make them more flexible. Next time I meet with learners I will be looking to see how to best do that. My book The Linguist, A Personal Guide to Language Learning was written for that purpose. It seems, however, that only natural language learners really understand it. How do I reach the others?

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